DISCLAIMER/INDEMNITY
The Owners, its agent/s and/or its employee/s (“the Proprietors”) shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietors, whether arising from the Proprietors’ default, negligence or otherwise.
The guest/s, in addition to the aforesaid, hereby indemnify the Proprietors against any claims which may arise from whatever nature, whether arising from the Proprietor’s default, negligence or otherwise.
Payment of deposit is deemed an acknowledgement and acceptance of the above disclaimer/indemnity, and confirmation that the guest/s regards “1 Mountain Rd” as suitable accommodation for him/her and any other guest accompanying him/her.
This disclaimer notice is prominently displayed at the property and is considered as accepted by guest/s entering the property.
ARRIVAL & DEPARTURE
In order for us to ensure that your accommodation is up to expectations, please note that access to rooms will only be available from 14h00 on the day of arrival. For the same reason, departing guests are required to vacate the rooms by 10h00 on the day of departure.
Check-in time is between 14h00 and 19h00.
CANCELLATION POLICY
In the event of cancelling a reservation, the following cancellation fee will apply:
If cancelled 14 days prior to arrival – 100% of total payment amount
If cancelled 15 to 21 days prior to arrival – 50% of the total payment amount.
No show – 100% of total payment amount.
We reserve the right to not refund card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit card.
TERMS OF PAYMENT
50% of tariff is payable as a deposit to secure the booking.
The outstanding balance is to be settled on arrival by cash (SA Rands), EFT or Credit Card. Amex and Diners Club cards are not accepted.
Any additional bank charges for international bank transfers will be added to the total accommodation account.
BREAKFAST
Breakfast is provided via a voucher entitling guests to a variety of delicious hot and/or health breakfast choices, served on the beach right below us, at the Beachcomber Bistro, one of the Cape’s few true beachfront restaurants, and a mere two-minute drive down the mountain.
Guests will receive a voucher which must be shown to restaurant staff upon arrival. The voucher value will be credited against the cost of the meal by the restaurant. If the cost of the meal exceeds the voucher(s) value, the guest is responsible to pay the excess amount to the restaurant. No credit or refund will be issued by the restaurant should the cost of the meal amount to less than the value of the voucher. Vouchers are not limited to breakfast, and can be utilized against the cost of any meal at the restaurant throughout the day should the guest wish to do so.
Should guests prefer, upon request, we provide a continental breakfast in our own breakfast lounge, served between 07h30 and 09h00. We require at least 24 hours advance notice should guests prefer this option, in order to enable us to source only the freshest possible ingredients.
BREAKAGES/DAMAGE
Breakages, lost keys, etc will be charged for.
PARKING & TRANSPORT
Due to our location on the mountain side, it is strongly recommended that guests have their own transport. There is adequate free off/semi on road parking. Guests are requested not to park in front of the owners’ garage.
ROOM ACCESS
Access to the rooms requires guests to be able to cope with about 25 steps with their luggage. Because of this, we are unfortunately unable to accommodate physically challenged guests.
Only checked in guests who have signed the indemnity are permitted in the rooms.
SMOKING AND PETS
We are a non-smoking establishment throughout, and smoking is not permitted anywhere in the building or on balconies or on the stairs.
No pets of any description are permitted.
PARTIES AND NOISE
No parties are permitted in the rooms, and guests are expected to respect quiet time between 22h00 and 07h00.
CHILDREN
We regret that we do not accept children under the age of 12.
