DISCLAIMER/INDEMNITY

The Proprietors, its agent/s and/or its employee/s (“the Proprietors”) shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietors, whether arising from the Proprietors’ default, negligence or otherwise.

The guest/s, in addition to the aforesaid, hereby indemnify the Proprietors against any claims which may arise from whatever nature, whether arising from the Proprietor’s default, negligence or otherwise.

Payment of deposit is deemed an acknowledgement and acceptance of the above disclaimer/indemnity, and confirmation that the guest/s regards “1 Mountain Rd” as suitable accommodation for him/her and any other guest accompanying him/her.

This disclaimer notice is prominently displayed at the property and is considered as accepted by guest/s entering the property.

ARRIVAL & DEPARTURE

In order for us to ensure that your accommodation is up to expectations, please note that access to rooms will only be available from 14h00 on the day of arrival. For the same reason, departing guests are required to vacate the rooms by 10h00 on the day of departure.

Check-in time is between 14h00 and 19h00.

CANCELLATION POLICY

In the event of cancelling a reservation, the following cancellation fee will apply:
If cancelled more than 30 days prior to arrival – 50% of the deposit
If cancelled 15 to 29 days prior to arrival 75% of the deposit.
If cancelled 7 to 14 days prior to arrival – 100% of deposit
If cancelled less than 7 days prior to arrival 100% of total payment amount.

No show – 100% of total payment amount.

TERMS OF PAYMENT

50% of tariff is payable as a deposit to secure the booking.

The outstanding balance is to be settled on arrival by cash (SA Rands), EFT or Credit Card. Amex and Diners Club cards are not accepted.

Any additional bank charges for international bank transfers will be added to the total accommodation account.

BREAKFAST

Guests whose booking is for the breakfast inclusive tariff, can upon arrival, opt for either a continental or full English breakfast.
A continental breakfast is served in the breakfast room between 07h30 and 09h00.

Guests who opt for the English breakfast will receive an R80 voucher for the Beachcomber Bistro situated on Fish Hoek beach directly below 1 Mountain Rd, and a mere two-minute drive down the mountain.

The voucher(s) must be handed in to the restaurant upon arrival, and R80 will be credited against the cost of the meal by the restaurant.

If the cost of the meal exceeds the voucher(s) value, the guest is responsible to pay the excess amount to the restaurant.

No credit or refund will be issued by the restaurant should the cost of the meal amount to less than the value of the voucher.

Vouchers are not limited to breakfast, and can be utilized against the cost of any meal at the restaurant should the guest wish to do so.

BREAKAGES/DAMAGE

Breakages, lost keys, etc will be charged for.

PARKING & TRANSPORT

Due to our location on the mountain side, it is essential for guests to have their own transport. There is adequate free off/semi on road parking. Guests are requested not to park in front of the owners’ garage.

ROOM ACCESS

Access to the rooms requires guests to be able to cope with about 25 steps with their luggage. Because of this, we are unfortunately unable to accommodate physically handicapped guests.

SMOKING AND PETS

We are a non-smoking establishment, and smoking is not permitted anywhere in the building or on balconies.
No pets of any description are permitted.

PARTIES AND NOISE

No parties are permitted in the rooms, and guests are expected to respect quiet time between 22h00 and 07h00.

CHILDREN

We regret that we do not accept children under the age of 12.

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